Originally Posted by
UA Fan
I am really surprised that could even change your name. AFAIK any name is not possible.
Correct, SABRE and Amadeus are both very sensitive with name-matching (for a regular reservation agent), and after you change the name in the PNR, the ticket must be exchanged. In simple terms, ticket exchange = change fee. SABRE does have the functionality to alter the name on both the PNR and ETKT in the same command, but it requires a specific permission (which is the 'ALTNAM' keyword in SABRE-speak) that only a supervisor or help desk agent would possess. In these cases you should immediately ask for a supervisor as there's nothing a res agent can do.
Apollo is the only system I've seen that will allow a res agent to change a name in a PNR, and a check-in agent can override and manually enter and select whatever E-ticket record to associate at check-in.