Unacceptable - AA charges $150 to change last name on ticket after marriage
Just encountered this unacceptable fact with an AA phone agent when trying to change my last name on a ticket after a recent marriage. Of course I have identification in both my former name and last name, but I was not told until after the agent had changed my last name on the ticket that "please give me the confirmation code on my credit card." When I asked why, she said, "because the fee for changing your name is $150."
It took me another call and 30 extra minutes for them to change my name back on the ticket so that I wouldn't be charged (instead of, you know, waiving this charge)
What type of lowlife policy is this? Someone gets married, it's the same person, and they impose a $150 penalty on each reservation for this?