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Old Jul 10, 2010 | 11:31 am
  #30  
piiit
All eyes on you!
15 Years on Site
 
Join Date: Feb 2010
Location: Germany / Spain / Switzerland
Programs: LH M&M SEN, bmi DC Gold, CO Gold Elite, bahn.comfort nothing
Posts: 312
Originally Posted by JumboJ
At the end of May / beginning of June I flew LAX-AKL, AKL-LAX on one of Qantas's great $399+ sale fares. This ticket booked into O class, which according to LAN's Oneworld KM earning chart found here:

http://www.lan.com/en_us/lanpass/acu...cumulo_ow.html

should earn 100% of KM's flown. However after going through their kilometer verification process, and waiting nearly a month, I checked up on the application today to find the status as "Kilometers not accepted".

Is there something at work here that I don't understand? The chart seems to be pretty self explanatory. Does LAN not actually honor it? What recourse am I left with?
Was it surely booked into 'O' Class with Quantas? Does it say O on the ticket or just on the boarding pass, as sometimes this differs and therefore no miles will be credited.
If it surely is O Class, then just write to them to the aboce Email address, state your case and ask for a clarification.
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