Originally Posted by
bogan51
Last month I redeemed 205,000 points for a T2i Camera and have recieved 5 different notifications that the camera is backordered from Skymall due to "unexpected demand". There was no mention of backorder when I placed the order. When I inquired to Marriott rewards customer service I was told they (Marriott) have no control over the issue and Skymall needs to be contacted. Marriott has obviously ceded control of merchandise redemption to Skymall.
To make matters worse, you can order and pay cash from Skymall and get the same camera overnight if you want to pay an extra thirty dollars for shipping. I called Skymall and pretended to be interested in buying the exact same camera. I got a verbal confirmation that the camera was available and ready to ship the next day !!! Next day i recieved yet another notification that the rewards camera was yet again delayed.
I have written Mr. Marriott at Corporate, but am not holding my breath that they will respond.
NOTE: i also posted this further down the thread but it occurrs to me that in fairness to Marriott and SkyMall it is appropriate to also place it adjacent to the origianl post. As well, for clarity, the camera did arrive ahead of the last date of July 13th.
Happy Ending
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Everybody loves a Happy Ending right ( maybe not scrooge ) and i must admit that the ending is exactly the opposite as the start. Me thinkith that the good fairy must have been aware.
I won't recount again the start, but I think the ending deserves the same treatment however, probably more.
To my very pleased surprise, a box shipped OVERNIGHT service arrived at my doorstep today. Wife signed for it etc. Got home, opened said box and WOW. Not only the camera that I had been ordered, but the same good service fairy had sent addtional, significant goodies.
A very neat camera bag.
A very neat accessory kit
A very neat screen guard ( would not have occured to have one- smart idea)
A very neat Micro fiber cleaning cloth
A very neat EXTRA battery ( i hate it when they puke and I don't have extra)
And last but not least - a Transcend Class 6 8Gig of memory. For the uninitiated, class does matter and Class 6 is what the doctor orders for this camera.
You could knock me over with a feather if I were about 50 pounds lighter.
Seriously though, this was not expected, nor anticapated. I tip my hat to someone(s) that may have glanced at Flyertalk. I tip my hat further that the message resonated if so. I am really at a loss to say much more, not like me.
If you are M.R. ( your name is on the receipt, but I only use your initials ), nice touch, I see you went to some trouble. On the extremely rare occassion in my 22 years as a loyal Marriott customer that there may have been an issue, Marriott and / or Franchisee's always made things right. This reflects the committment that is part of the brand Marriott.
By the way, if I could make a wish to the service fairy, would you please buy the Garmisch-Partenkirschen property back ? My wife and I miss it !.
Well there it is boys and girls, the happy ending. there is now a smiley face.
Cheers and Happy travels !