Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
Have you opened a file on this with SPG? I had a matter in Morocco that I settled with SPG as opposed to with the hotel. I could have sued and, according to a prominent travel attorney, likely received considerably more than SPG gave, but I just wanted it behind me.
If you are interested in going the legal route, I see multiple listings for your location. Are you from California? If so, you have more rights in this matter than other travelers, in general. If that applies to you, send me a PM and I can send you the name of an attorney who will provide you advice. Some of that advice will be to forget dealing with the hotel or SPG and go straight to filing in court.