Originally Posted by
FATSKI
Just to be clear, I did get the vouchers at the gate and the agent did reccomend that I call the service center
Sounds like you were made whole - as much as CO does so - at the airport and the agents actually did everything they were supposed to.
Originally Posted by
FATSKI
My original question was whether this should have happened in the first place given the equipment change? That is, were they compensating me because they made a mistake and downgraded the wrong passengers or simply because they downgraded us?
The comp you got was because you were downgraded and it is what they would give to whomever was downgraded in your situation. As to what the actual priority is for who gets downgraded, I don't know. I'd think that paid F - which is what you were on, even as a reward flight - should be after upgrades and that maybe you shouldn't have been picked, but I don't know for sure.
But it is nice to hear that the agents did process the downgrade comps correctly once they identified the affected passengers.