Originally Posted by
joejones
Ground staff training center (on the other side of HND). They have built complete working mockups of check-in counters and a boarding gate in order to train new ground staff. The training program apparently takes three weeks, full time, and trainees are expected to study the standard scripts for a few hours a day at home. They also get severely critiqued on their delivery
Oh, how I wish the US airlines would take a page from ANA and train their gate agents better. As documented on FT, there is way too much inconsistency and failure to follow policy with respect to things like upgrades, boarding order, etc.
One thing you've got to give the Japanese airlines credit for is their consistency! ^