Originally Posted by
bogan51
My original concerns in the matter were directed to Marriott, and they responded they had no control in the matter (stated twice to me in emails) . In my book thats outsourcing and no oversight. Don't get me wrong, I'm a big Marriott fan, and have been a member since 1988 and will continue to be. In my business (manufacturing) we too outsource, but we also set standards by which our partners must adhere to, and hold them accountable. When Marriott responded to me that they could not intervene and have no control of the situation ("contact them directly") means they have no outsource standards in this case, or otherwise hold Skymall accountable to the Marriott customer experience. That just doesn't seem like a good business practice IMHO.
your statement that Marriott "Rewards Program not run by Marriott" isn't correct - to be specific it is run by Marriott however as noted in the program rules some awards are provided by 3rd party vendors. MI, its affiliates and subsidiaries make no warranty, express or implied, as to the condition, capacity, performance or any other aspect blah blah blah...again with that said I would encourage you to contact Mr. Marriott's office of Consumer Affairs to see if they can assist in this matter...it's shameful that Sky Mall is selling the same exact item to their direct customers (either way Sky Mall is collecting $$$ for the product, in your case MI is cutting them a check)....I would equally suggest you contact the executive offices of Sky Mall to let them know of their shameful customer service practices....unfortunately there isn't too much MI can do since it's a 3rd party vendor but perhaps executive office to executive office will help