Originally Posted by
pinniped
It's a very tough road ahead regardless of the path they've chosen. I also believe the road is made more difficult through years of treating their customers horrendously at every possible client interaction point. In general, we have *no* sympathy or sense of partnership with airlines. They treat us as an adversary; we think of them as the same.
excatly.... I will not shed a tear if any of of the major U.S. airlines goes out of business tomorrow, but I'll cry like a baby if the Starbucks in my office building closes.
