Originally Posted by
socrates
MR hasn't outsourced the program to SkyMall, they are simply the merchant from where the purchase was made, while I do think you should give MI feedback on your issues I doubt there's much they can do other than make a complain to SkyMall much as you've done
My original concerns in the matter were directed to Marriott, and they responded they had no control in the matter (stated twice to me in emails) . In my book thats outsourcing and no oversight. Don't get me wrong, I'm a big Marriott fan, and have been a member since 1988 and will continue to be. In my business (manufacturing) we too outsource, but we also set standards by which our partners must adhere to, and hold them accountable. When Marriott responded to me that they could not intervene and have no control of the situation ("contact them directly") means they have no outsource standards in this case, or otherwise hold Skymall accountable to the Marriott customer experience. That just doesn't seem like a good business practice IMHO.