Originally Posted by
bogan51
I understand the outsourcing. the surprise is that Marriott has excused themselves from the process and allows SkyMall to manage the program without any apparent oversight. Ordering with points = backorder, order with credit card = camera shipped. Bad practice IMHO.
MR hasn't outsourced the program to SkyMall, they are simply the merchant from where the purchase was made, while I do think you should give MI feedback on your issues I doubt there's much they can do other than make a complain to SkyMall much as you've done