Originally Posted by
Deltican
a lot of companies outsource their programs, at least in part. If you had exchanged points for miles with DL and you couldn't get a ticket due to blackout dates, but you could buy a ticket... that wouldn't be Marriott's issue at that point.
That's different. Marriott is offering you Delta miles in exchange for Marriott points, and they delivered. They're not offering you a Delta flight.
When Marriott offers you a camera in exchange for points and doesn't deliver, the appropriate analogy would be if the Delta miles never showed up in your account. If they didn't, I would fully expect Marriott to follow up.
Still, it's not a perfect analogy, because the order has been acknowledged by SkyMall and backordered (not outright undelivered...yet).
But I agree that Marriott should ensure that its members are treated appropriately at SkyMall - and I don't think backordering an item that is in stock for a cash purchase is being treated appropriately.