Originally Posted by
fanofflying
again, you are missing my point here. ofcourse I booked through makemytrip and the refund has to come from their bank acct. But the least I expect is for them to inform makemytrip that the flight was canceled and this passenger wants his money back. That way makemytrip would arrange for refund without me having to call them and wait on line for 15 mins.
in an ideal world that would be the case & the airline should inform the travel agent or 3rd party website that the flight has been cancelled....but this is not the practice worldwide....they just feel informing the passenger is enough....i don't agree with this but it is the way it is....
Originally Posted by
fanofflying
I am sure most passengers who are being told that their flight is cancelled just 2 hrs prior to departure would expect this. If you did not expect this in case of jet blue, IMHO, you were being too nice.
its not a question of being nice....i had an international flight to catch from jfk & when jet blue cancelled my iad-jfk flight, they gave me 2 options....either take a later jet blue flight (which would make me miss my international connection) or ask for a refund through my travel agent (which would now require me to get in touch with my travel agent)....i could have stood there & argued with jet blue till the cows came home or i could just look for another airline to make it to jfk....i picked the later....
i also want to point out that i was never informed in advance that the flight had been cancelled....i found out when i reached the airport....so again, its not a question of being nice....with my little conversation with them i could see that they cared less whether i would make it in time for my connecting flight....so i simply moved on....
Originally Posted by
fanofflying
your argument is:
1. The LCC I flew on treated me badly.
2. All LCCs treat people badly
3. So I will put up with it.
that is not my argument at all....
1. the lcc you flew on definitely treated you badly & they could have done things better....
2. not all lccs treat people badly but you get what you pay for....if you pay $10 for a service then its unfair to expect service worth $100....
3. you don't have to put up with it....just don't fly with a lcc anymore....this is one of my main reasons why i stopped flying with lcc airlines....
Originally Posted by
fanofflying
sorry I dont buy this argument (especially in this case where it would have cost Indigo almost nothing to have treated me with a little more courtesy and made that call).
i completely agree....but its not their policy to do so....lccs feel that informing the customer is enough....am i ok with this policy????hell no....but it doesn't change the fact that this is the policy followed world wide....
Originally Posted by
fanofflying
Look at the big picture here. consumers complaining about such issues, even if they are rare occurances, will only benefit the airlines and the consumers over the long run. That is one of the points for having such forums. I only wish Indigo guys would get to see this thread. Are you the Indigo CEO by any chance?...Just kidding
again, i completely agree....
unfortunately (or fortunately) i am not the ceo of indigo, but i can possibly forward this thread on to someone at the airline....
Originally Posted by
fanofflying
and guess what..when I called makemytrip the next day, they didnt even know that the flight was cancelled. They asked me if my journey was good and didnt know why I was calling. again just to be clear, they were able to pull up my reservation records and it did not indicate that the flight was cancelled. Once I explained, they put me on hold, spoke to Indigo folks and then started working on my refund. If I hadnt called makemytrip, im pretty sure I wouldnt have received my refund.
the way i believe these things work is that the airlines inform the 3rd party website on a particular day of the week whether a flight was cancelled or delayed or anothing else during the past week....so i'm pretty sure you would have still recieved your refund....it would just have been delayed....