Originally Posted by
sbm12
How do you figure? CO has over 150 738/9s in their fleet and a decent number of them at IAH at any given time. I've had them locate an alternate plane for me at IAH at least once. And our replacement wasn't broken when we got there.
Yeah, but the 737s don't all swap for one another. For example, the 739s have more seats than the 738s, and there are only 40 or so of those in the fleet.
Maybe one should expect an airline to be able to swap a new plane in when one breaks down. And it does happen. But nowadays, you are also likely to have your flight cancelled---it's certainly happened to me, even at a hub. Knowing that was a possibility, I really appreciated that JetBlue got us a new plane (then did it again, a second time!). Perhaps this is just a sign of lowered expectations?!?