Originally Posted by
channa
SWU-usability and Low-level mileage redemption are DL's top two issues, IMO.
If the high-value customers bring this up, maybe it will get some attention.
If DL considered me a HVC last year but not this year, it's not because my travel amount has changed. I've just shifted most of my business to CO for EXACTLY the 2 reasons that Channa mentions. I have high expectations for the UA/CO merger.