I have to believe that this is a very small percentage of the certificates, and can be diminished even further by AA's judicious distribution of the certificates to elite passengers only.
Originally Posted by
cliffordchan
I do agree most of it. However, I think of another point why AA kill the program.
I am not saying everyone, but in reality, who will most likely giving out the applause cert? Employee's friend & family!!
In return, the employee will egar to "break the rule" to give their friend & family more flexible/perks/upgrades. That's often anger rev-paying pax (if found).
Once again, I am not saying for everyone, I do e-mail AA for excellent service as well, but however, it's just a system, someone will abuse it... unfortunately...