Originally Posted by
fanofflying
i dont know about Indian airlines, but i know for a fact that airlines in the US have the ability to put you in other airlines. Both US airways & american airlines were able to put me on another flight when their flights were cancelled. They had the appropriate mechanism to do it.
i am not talking about all airlines....read my post again....i said that no lcc will put you on another airline....i'm not talking about regular full service airlines....
i have been in a couple of situations myself with jet blue & air tran where they flat out refused to put me on another airline when they cancelled their flight....both times i was told that the only option i had was to either take a later flight on their own airline or to ask for a refund....
Originally Posted by
fanofflying
i understand that I booked on makemytrip. But, makemytrip did not cancel my ticket. It was Indigo who cancelled it. I shouldnt have to waste more time in trying to get my funds back when it was indigo's mistake.
same thing happened to me with jet blue....i had booked & paid through my travel agent....they did not give me the refund but told me i had to go through my travel agent....
if you buy a ticket to see a concert & then it gets cancelled because the artist cannot make it for some reason then you won't ask the artist for a refund, you will go back to the place where you bought the ticket....
Originally Posted by
fanofflying
My point is that they should have the appropriate mechanisms & partnerships created to deal with such situations.
no lcc in the world has partnerships to deal with such situations....like i said before, that is the risk you take with a lcc....
Originally Posted by
fanofflying
I have been in tons of situations where airlines have put me in a bad position. But I've never come across any agents who were rude and unapologetic for their mistakes.
they maybe one of the better airlines. But they cannot use that as an excuse to treat customers badly. Besides, no customer has to put up with bad treatment just because it was a stellar airline. After all, smart airlines should be able to learn from such complaints and improve.
if the agents were rude & unapologetic for their mistakes then they were definitely wrong....
indigo is definitely not one of the better airlines but it is not bad either....they don't have mechanisms in place that the regular full service carriers do....