Originally Posted by
ft101
Why would they refuse an upgrade with miles in these circumstances? I know it happens but is it just because "computer says no"?
I've been pushing Emirates customer service on this for a while, I finally got an agent who told me that once all 'I' upgrades are gone, it is impossible to add any more miles upgrades. They can only offer spare business seats first for cash upgrade, and possibly (and much less likely) as a free upgrade.
It would seem that indeed "computer says no".