I just want to say I really wanted to like this place and I still think it has a lot of potential, it is beautiful and spacious property. My stay started out great, the FD staff was super, but the rest is....

I know they were 4S customers because I over heard the employees talking about it with them at the pool about how things were before and how the change is still in process so not sure how it's going to be. In fact after asking the bellman on the way up to the room how things are going he made it a point to tell me that a lot of Hyatt guests are here on points this weekend. He didn't really say it in a "excited" way either. I mentioned that we are here on an award stay this weekend too and that was the last he mentioned that.

A few examples are breakfast both mornings, past guest being recognized and talking about the changes and eventually in one instance getting a table before us, and we both had the same number of guests dining, at that point the hostess saw that I was upset and said we would be next and we were seated within a few minutes of that. More attention from the wait staff and length of conversations with tables.

The pool cabanas seemed to be all unavailable unless you knew a pool staff, when we asked I was told they are 1st come 1st serve and then suddenly the cabana next to us became available to a hotel guest that knew the pool attendant. Not until we said something was a cabana available to us also. Pool staff also chatting it up and giving special treatment to 4S guests, I know this because I could over hear them talking about the transition and how it's busier this weekend compared to the last few because Hyatt customer are using points to book stays here. Again with the points? That's when I almost lost it but again I was on vacation with the family.

While waiting for the 6pm dinner my wife and kids lined up and were the first family in line it was nice out so we sat out on a bench enjoyed some wine and waited while the kids played around. Strange thing happened as dinner started, guest from previous years were all of a sudden ahead of us in line and getting a "tour" of how the BBQ was setup this year. Then continuing to talk about how this and that are different. Bottles of wine brought out to the table, food brought out to the table from the buffet while we could barely get a drink order in.

I guess maybe some stuff I really nit picked at after a while everything was just irritating me. My wife on the other hand only noticed and commented after the dinner incident. It didn't bother me at first but one after another. Maybe after a few days I'll look back and think it wasn't as big of a deal but right now I am still upset about it. At times I really felt like I was an unwelcome guest at someones house. I know there was other FT members staying here that weekend, did any of you notice anything?

BTW, I never received anything about a shoe shine as xuni4everx mentioned and only got turn down service the 1st night.

I did write a letter to the manger this afternoon, should I send one to corporate and if I should how would I do that?