Originally Posted by cozkay

My stay started out great, a beautiful resort. Spa, golf, tennis, a nice pool for families and a separate one for adults. An ton of activities for the kids. I really like the property but the staff needs work or a reminder that this isn't Four Seasons anymore. This is that part that bothered me the most though and I am still very upset by it. Through out our stay we noticed staff taking care of previous Four Seasons customers in a way that we never experienced. That would have been great had it been a Four Seasons still but it isn’t and won’t be, it is a Park Hyatt and a reason why we choose to spend our families 4th of July here not be treated like a 2nd class customer to former Four Seasons patrons. It was really sad actually I have stayed at a lot of hotels over the past years and never experienced anything like I did this past weekend. I was on vacation and didn’t say anything or maybe I read to much into it but things happened. I truly felt like Hyatt customers are looked down upon and it felt uncomfortable. I felt as I burned my free nights here and I probably should have waited to stay but I guess it was a learning experience. The only time I felt well taken care of was at check in and after that it was kind of an uncomfortable feeling and definitely not what we expected of Park Hyatt.