Originally Posted by
brenrox
Also, it would be nice to be able to cancel bookings via myairnz - currently you have to ring up which isn't a major inconvenience but would be nice to have the online option..
Hi there,
Only some bookings can be cancelled online, those which have solely fully refundable fare types in them (i.e. Flexi Plus, Fully Flexi, Global Flexi). So if your booking is able to be cancelled online you will see a 'cancel' button alongside it on the 'My Flight Bookings' page of myairnz.
If your booking has another fare type in there (e.g. a Smart Saver) or is partially flown then you can't cancel online and will have to phone up like you say.
Cheers