Originally Posted by
Night Owl
So I went to get a passport photo today, and the female clerk at Walgreens told me to put my hair behind my ears. I have long hair, and although it partially covers my ears, they are still quite visible. She kept insisting the application would be refused and returned if my ears don't show because it hinders the facial recognition program. There no such requirement on the State Dept. web site - is this something new or was she merely misinformed?

She is confused. The ear-showing-thing is a requirement for photos submitted to immigration for visas. Passport photos are a different animal.
When I got my green card years ago, I needed a photo with the ears exposed. No such requirement when I got my passport a few years later.
nrg