My pet peeve is how any changes made to a booking through the Air NZ call centre locks me out from seeing that booking on myAirNZ after the change has been made.
Quite often I book return domestic or Tasman flights ex-AKL on the same booking reference but need to cancel the outbound (i.e. I only fly the second leg into AKL). But cancelling the first leg (and getting a refund for that first leg) somehow causes myAirNZ just not to display the second leg at all. I'm a seat shifter so like having the ability to change my seat a few hours before heading to the airport if I see a better seat having freed up. Surely there must be some way of keeping all bookings visible on myAirNZ even though changes have been made via call centre?
Thanks Paul