Very sorry for what happened to you. The situation at ORD immigration is indeed outrageous and I've witnessed the same in terms of non-citizen wait lines while others can pass much faster. Never understood all those empty yet staffed desks for the disabled passengers. This really gives the seemingly coveted foreign visitor quite a welcome. The airlines are at fault as well, giving people unrealistic connection times and getting boarding cards for later flights is an ordeal at ORD.

However, the part about the abusive officer is hard to read and to swallow. I really wish you success with your complaint, so that another family does not have to endure the same type of treatment. Management should be ashamed!

Here are my current rules in terms of entry to the U.S.

- Avoid ORD at all cost
- Double check your forms (and have your supporting documents ready and organized if needed)
- No matter how tired, stressed or annoyed, always be as pleasant as you can with the officers. Don't offer any more information than required, but know your answers (no wavering) and use "Thank You" in abundance. Remember the aim is to get on to your destination.