FlyerTalk Forums - View Single Post - IC Hong Kong Master Thread (closed for renovation until 2022)
Old Jul 5, 2010, 6:37 pm
  #47  
wpyeh
 
Join Date: Aug 2009
Location: TPE, SZX, HKG, SAN
Programs: CI: Emer; CX: Sliver; DL: PM; PC: RA;
Posts: 272
Originally Posted by Flying Lawyer
I booked the DLX Harbour Room and asked for the price of a cash upgrade and they offered one.

According to the language, the BOGO cannot be used to suite BOOKINGS. They were kind enough to treat the booking as what it originally was: A non-suite booking and were kind enough to apply the credit for the upgraded accomodation.

I am certain they went the extra mile and I would have never "demanded" it but was certainly very happy with that outcome and it certainly brought the HK IC very far up on the list of my preferred hotels.
What a smart move.
Thank you again.
wpyeh is offline