Originally Posted by
YEG USER
In the end, I spoke to a supervisor and (after being put on hold a few times) was refunded the money. The refund was because the additional charges were not disclosed to me at the time of the change (not only that but because I was specifically told there would be no charges).
Yikes! I can understand this situation, but I don't like it! I've got two legs on an upcoming F reward which still are in Y. Luckily the tickets are already split, but still. Makes me worry about new taxes being created in the meantime.