At the end of May / beginning of June I flew LAX-AKL, AKL-LAX on one of Qantas's great $399+ sale fares. This ticket booked into O class, which according to LAN's Oneworld KM earning chart found here:

http://www.lan.com/en_us/lanpass/acu...cumulo_ow.html

should earn 100% of KM's flown. However after going through their kilometer verification process, and waiting nearly a month, I checked up on the application today to find the status as "Kilometers not accepted".

Is there something at work here that I don't understand? The chart seems to be pretty self explanatory. Does LAN not actually honor it? What recourse am I left with?