Hi I got a reply form CO Insider (below) ..he has been away for 3 weeks ...
Anthony,
Sorry I haven't been able to respond sooner. I've been away from the office for the past three weeks and will be on vacation this coming week.
I will dedicate some time to look into your issue, and see what broke down where. At first glance it looks like we misquoted a fare online, caught the problem before re-ticketing, but failed to communicate this back to you. The fact that this was never re-ticketed would explain why your eTicket receipt was still in Economy Class and why you were never charged. We do have customer follow-up procedures in place to recover from random errors like this, and I'm not yet sure why you weren't contacted.
Thanks for your patience while we check into this further, and for taking the time to bring this to our attention.
Best regards. SMO
Scott O'Leary
Managing Director, Customer Experience
Continental Airlines