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Thread: What happened to the Elite phone line?
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Old Jul 3, 2010 | 7:40 am
  #10  
tw747
 
Join Date: Jan 2004
Location: Houston, TX USA
Programs: UA - GS/1MM, Marriott- PT, SPG-Gold/Fairmont Presidents
Posts: 204
Originally Posted by bpickeringnyc
I've been a CO Plat for years and whenever I call the Elite Line someone answers the phone to assist me pretty much instantly. I called yesterday and again today on the Elite Line and the wait was like 15 minutes. What's going on? Did CO downsize the staff? The person who answered sounded unhappy and couldn't answer my questions accurately anyway....that's a long time to hold to get absolutely nowhere. Someone at CO: PLEASE HELP.
CO has cut staff! I talked to an agent a couple of months ago and he said moral of the call center group (Elite Line) was very poor.

I'm very disappointed in the rapid destruction of the CO that distinguished itself from the rest.
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