Someone on this thread expressed CO as being their new favorites after Co joined STAR. I agree.

My wife and I wanted to go on a special trip for our 10 year anniversary. We decided to go RTW and focus on 3 cities in Asia, and then a few days in London. Since we are: both UA 1Ks; I am CO PLAT and She is CO Silver and between the both of us we have over 2.5 million redeemable miles between the 2 airlines, we will be doing int in FIRST, with hopes of riding the SQ A380 SUITES in one of the legs.

I spent 4 weeks calling UA 1K to try to book the RTW, for 400,000 miles apiece. No can do. All I kept hearing from the CUSTOMER-NO-SERVICE FROM Bangalore was: "not awailable, not awailable."

I then called the fairly new Star Alliance desk at CO One Pass. WOW! It just took 3 attempts and a very dedicated young lady in Salt Lake City. We have a FIRST CLASS RTW itin (not the ideal, but very good indeed) and, since I am a CO PLAT, we can change the stopover points, dates and flights with no penalties. And all of this for 280,000 miles apiece. I am waiting for the US summer to end so we can get close to our ideal itinerary.

CO Customer Service RULES! I am looking forward for the new airline's management to get rid of the dead weight and the wretched CS culture at UA.