As with many Aussie hotels, they start of well but then the owners do not want to invest the money it takes to keep them great. This happened at Qualia. Last year it was running well under Jason Friedman and Narelle Kellahan, then they both left.
Trying out Wolgan end of the year, so keeping everything crossed. Sometimes it really does take someone from another country to do it well - look at some of the lodges in NZ...