Originally Posted by
high_maintenance
Again, all very well in theory but it isn't working in practice.
Clearly the computer systems aren't working properly, but any number of phone calls to agents at both airlines won't get them to play together.
My message - if you want to fly on KLM, book directly with KLM!
Yeah, and when you do you STILL won't be able to pick your seat, and you STILL won't be able to upgrade using any sort of Delta swag...so what will you gain?....looks like nothing. I've had simply great experiences with KLM and select them, hands down, over AF, BA or any other EU carrier. When I buy my ticket from DL, I always as for the partner (KLM, KE, AM, etc) locator number. Then, using that I call the partner airline and use the number if I need any help or service. It's simple.