customer1001

If you rent a car abroad and pay with a US issued credit card, Hertz will add its 2.75% currency exchange charge in addition to the currency exchange fee your credit card company charges.

This practice is completely unethical, since Hertz is not paid in dollars so that it can justify a currency conversion fee. On a recent trip to Germany, I paid for car rental with a Capital One card, which does not pass the conversion fee to customers. I was however charged a conversion fee by Hertz.

Here is their answer:


Dear Mrs. _____:

Thank you for your recent inquiry. We appreciate the opportunity to review your concerns.

We apologize for any misunderstanding concerning the charges billed for the Customer Preferred Currency Conversion (CPCC). CPCC replaces the currency conversion normally carried out by your credit card company when you use your credit card to make transactions in a foreign currency. Hertz uses a commercial daily rate of exchange provided by a reputable foreign exchange dealer for the day we bill the charges to your account. A CPCC administration fee of up to 2.75% of the transaction is billed to the rental contract. This fee will replace the currency conversion administration charge usually made by your card issuer. By signing the declaration on the Rental Record, you agree to us arranging the conversion and to pay the administration fee. According to our records, Mr. _______ accepted this billing option.

Thank you for giving us the opportunity to review this matter. We appreciate your business and look forward to being able to serve you again.

Sincerely,

Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134
U.S.A.