Originally Posted by
GBadger
You can use SWUs (on M or higher fares), or miles (if I remember correctly, on Y fares only).
Regarding the seat selection, you can not reserve seats on intra-Europe flights. No one can...they are assigned at check in. On intercontinental flights, it has been my (very recent) experience that seat selection, even if flying KLetal on DL coded flight, is not too much of a problem. Only thing that wasn't working correctly was online purchase of economy comfort.
KL "really not having their act together" is the result of DL's computer system not working at all with KL's...It has nothing to do with KL.
Again, all very well in theory but it isn't working in practice.
Clearly the computer systems aren't working properly, but any number of phone calls to agents at both airlines won't get them to play together.
My message - if you want to fly on KLM, book directly with KLM!