Originally Posted by
mherdeg
We're sad about 2) because, hmm, TK has no presence in CLE or DEN, so how could they possibly be responsible for incorrectly routing a bag CLE-DEN instead of CLE-ORD?
The delivering carrier is responsible for handling any baggage issues. That's how IATA works these things, regardless of who really mishandled the bag. So TK is responsible for handling your complaint and compensating you.