Originally Posted by
Skimo
I recently used AL for a short London journey and I was left very unimpressed. I was on hold for at least 10 minutes trying to book the cab (Sunday afternoon, very warm and dry). When the people mover cab turned up it was a little scruffy inside and extremely hot. Also the driver had serious and very unpleasant body odour. I had to ask three times for the a/c to be turned on. He wasn't reluctant to use it, simply didn't have a great grasp of English. Is this a one off, as I was lead to believe they were a premium mini-cab company?
In my experience (only used about five times so far) that is a one off. The English has not always been great but the cars have been clean and air-conditioned and turned up on time. I would complain if I were you.