So sorry to hear that. Even though your trip is over, I'd still like to make this right for you. If you'd like my help, simply email me, and I'll get to the bottom of what happened.
I sincerely regret that it took us so long to get back to you. We typically respond to email by the next business day at the latest, so I'm puzzled by the response time you mentioned.
Additionally, we have also extended our mobile support hours, so our Level 1 support is available 24/7 to assist you with your Boingo Mobile questions.
I hope this helps! Again, please don't hesitate to email me if you'd like me to investigate further. This certainly sounds like an out-of-the-ordinary Boingo experience, and I sincerely hope we can make it up to you.
Warm Regards,
Lauren Sanyal