If this hotel was run by BAE we'd be demanding a public enquiry! Seriously, that to me just looks like corruption and/or fraud.

If there is a better room, and it attracts a higher rate or is used to reward loyal customers etc, shouldn't this be at the hotels gift? Not down to whether an individual member of staff has pocketed some money on the side?

- That can not be officially endorsed or tolerated by the hotels can it? Can it?

I'd think I'd just seen someone put their hand in the till...