Originally Posted by
channa
That's pretty bad. Usually in long delay scenarios, they'll work with you on the return, especially if the trip is short.
Did you try escalating to a supervisor at the time? Let us know what Customer Relations does for you on this one.
You know I never accept a "No" from someone not empowered to say "Yes" in the first place...I explained the situation to Service Directors in both LAX and HNL at the appropriate times...no dice.