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Old Jun 28, 2010 | 11:30 am
  #58  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Sabai
I may have solved the mystery: I asked at the desk this morning and discovered that because they upgraded me to a "club" floor (instead of me actually paying for the same) I was not entitled to breakfast in the "lounge" nor to use the wi-fi contained therein...
That would not be in line with corporate policy. If it were me, I'd file a formal complaint with Corporate Customer Service. They can be reached at [email protected].

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]
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