Wow, that does sound crazy. In all my stays at this property, I have never had to wait for a table at breakfast... weekends, holidays, conventions... whenever. I have never seen the restaurant even close to full.

I enjoy my upgraded accommodations here, and don't use hotel pools, so I guess I don't have the same problems. I do however, like the renovated fitness center a lot (near the pool in the South Tower).

Sorry your stay was unsatisfactory, but I would urge you not to boycott the hotel over it... I think it is a good solid property with a great staff. As a suggestion, tell them you didn't like your suite last time and ask for other options. Worth another shot IMHO.