So sorry to hear about your negative experience with Boingo.
I just came across your review of Boingo Mobile and wanted to respond, if you don't mind. I sincerely regret that you had a frustrating experience with us recently. That is certainly not representative of the excellent customer experience we strive to provide, and I'd like to try to make things right.
Unfortunately, I don't have quite enough information to investigate further. Would you please email me at lsanyal at boingo dot com with your username? I'd like to take a look at your account, determine what happened, and get to the bottom of this.
Warm Regards,
Lauren Sanyal