There is a problem with the DL searches.
I search from WAS and I get this datasource error.
"An exact match for WAS was not found or multiple airports are served by this location.
If the reason(s) for the above message was unclear, please visit KVS tool.."
Issues
There should be a way to add BWI, DCA, IAD as one search or to add surrounding airports.
As mentioned at
http://Help.KVSTool.com/#Methods, the [Awards/SkyTeam] engine does not support the use of City Codes; therefore, you must specify an Airport Code.
DL website offers this option of surrounding airports
Actually, DL.com does
not offer the "surrounding airports" option for award searches, nor does it support the use of City Codes.
Is it possible to have a button that either copies the error or asks to send / sends to you directly the error so you can see what the error is and the frequency with which people are running into it?
A brief summary of the error is usually sufficient for troubleshooting purposes. Otherwise, a screenshot can be provided via e-mail.