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Thread: late check out
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Old Jun 25, 2010, 2:44 pm
  #4  
carraher
 
Join Date: Dec 2005
Location: Folsom,CA
Posts: 408
I have twice been told that "the latest checkout we can give is 1PM". On both occasions, the desk clerk said that it was a very busy time of year and housekeeping needed the time to prepare the room for the next guest. I called Choice customer service and they spoke to the employee instructing them that "late checkout is a right of Choice Privileges members" and not an option of the hotel in question. Customer service isn't available on weekends so it is important to have a clear understanding with the hotel as much in advance as possible.
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