Booked with points for 4 nights city view, platinum for about year and a half
Upgraded to diamond tower full ocean view room 34xx, PC called ahead to put in request

Fruit basket and chocolates

Only issue for me is the size of the pool, it's about 1500sqft and my plat concierge said that she checked with the other sheratons and we are not allowed to use those pools

Aside from that overall I'd say it's a descent property centrally located in Waikiki. Especially if you are a shopaholic

Walking distance to most restaurants etc.

Staff is awesome and accommodating

Beach areas are crowded but it's Waikiki if you want space go to Maui

Hope this helps!