Now that the ANA tool doesn't work for Star Alliance partner awards (least not for those of us who don't have ANA points)

Does anyone have any tips for checking redemption availability?

The people at the end of the Diamond Club phone line are amongst the best call centre staff I have ever spoken to.

But....even armed with the knowledge about availability gained with the ANA tool - trying to find reemdption flight availalbity on the phone can be hard work.

Any suggestions?