Moore's bad-cop routine. Which, boiled down to its essence, is this: If you don't buy the Four Seasons philosophy, don't waste our time.

Getting an accurate read on attitude in interviews is critical. In this, the undisputed champion is Grace Moore, the Dublin-born former room-service waitress. Her title is "learning manager," but when she's searching for staff, it ought to be inquisitor-in-chief. At the hotel school in Hyderabad, she is putting her no-BS style to work.