Originally Posted by
MikeMpls
No, it's the raw # of complaints that would be expected to increase. The raw # of complaints in meaningless in these comparisons. The ratio of complaints:enplanements effectively adjusts for airline size.
What's noteworthy is that DL's ratio has been at the bottom now for almost a year & a half.
Wow, that is kinda shocking, why wouldn't they want to do something about this?
(I am shocked as I have never had any major problems with the airline, except mileage credit)