FlyerTalk Forums - View Single Post - Undefined Payment Error - on a normal (non-TTF) new booking
Old Jun 24, 2010 | 4:40 pm
  #6  
lougord99
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20 Years on Site
 
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton, Marriott, IHG - whichever is rated well and cheapest
Posts: 6,567
Originally Posted by SWAVictor
Our backend systems tend to have issues with "special characters" - so you may want to check your stored cards and make sure that you haven't entered anything other than alpha-numeric (spaces are ok) for the cardholder name, alias name, billing address, etc.

Might help to delete the stored cards and reenter them being careful to not enter any special characters.

And, although I mentioned that spaces are ok - its best not to have leading or trailing spaces (ie: _SWA or SWA_ where the _ = a space)

Hope that helps.

SWAVictor
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