I have rented about 20 times from Avis and recently have tried Hertz about 8 times in the past two months and I am going back to Avis. I dont know how everyone says hertz is better but I have had much nicer cars from Avis and they seem to care much more even at the counter. I have also complimented some staff members at the Atlanta Avis and the regional manager wrote me back a nice note. I thought that really was a nice gesture to thank me for writing in about his staff.